Politique de remboursement

Thank you for shopping with us. Please read our return and refund policy carefully before placing your order.

Eligibility for Returns

You may submit a return request within 30 calendar days upon receipt of your goods. Return items must be unused, unwashed, in original condition with complete original packaging, tags and accessories. Used, damaged without manufacturing defect, personalized and final‑sale items cannot be returned. You must obtain a Return Authorization Number (RA#) from customer support before sending any items back. Returns without prior authorization will be refused.

How to apply for return

Please contact our support team to get return authorization:

Email: qxajeeeennyr@outlook.com
Phone: +1 916‑475‑7187

Please provide your order number, product name and reason for return in your message. We will send you detailed return instructions once your request is approved.

Return Shipping Cost

Buyer is responsible for all return shipping fees. Original delivery charges are non‑refundable. We recommend you use trackable shipping service. We take no responsibility for lost return packages.

Refund Procedure

After receiving and inspecting your returned merchandise, we will process your refund within 5‑10 business days. Refund will be credited back to your original payment account. The actual arrival time depends on your bank processing cycle.

Damaged & Defective Items

If you receive broken or defective goods, please send us clear photos within 7 days after delivery. We will arrange replacement or full refund accordingly.